Returns & Exchange
How returns and exchanges work for Ramanji Handlooms orders.
Our Approach
Every saree is checked before dispatch. If something is wrong with what you receive – a defect, damage in transit, or a saree that does not match what was confirmed on WhatsApp – contact us straight away and we will work with you to resolve it.
Return & Exchange Window
Policy window to be confirmed by Ramanji Handlooms. The exact return and exchange window (the number of days from delivery within which a return or exchange may be requested) has not yet been finalised for publication on this page. Please contact us on WhatsApp for the current policy that applies to your order before purchasing, and we will confirm it directly.
Cancellation Policy
Cancellation terms to be confirmed by Ramanji Handlooms. The conditions and cut-off point for cancelling a confirmed order have not yet been finalised for publication. Message us on WhatsApp as early as possible if you need to cancel, and we will tell you what is possible at that stage of your order.
How to Raise a Return or Exchange Request
- Message us on WhatsApp from the number you used to place the order.
- Share your order details and the saree SKU.
- Send clear photographs of the saree and of any defect or damage.
- We will confirm the next steps, including return shipping arrangements where applicable.
Condition of Returned Items
Sarees returned for exchange or refund should be unused and unworn, with any original packaging and tags intact. Sarees that have been worn, washed, altered, cut or had a blouse stitched from the attached blouse piece cannot generally be returned.
Damage in Transit
If your parcel arrives visibly damaged, please photograph the package before opening it where possible, and contact us on WhatsApp the same day.
Refunds
Where a refund is agreed, it is processed back through the same channel used for payment. Because payment is arranged directly rather than through an online gateway, refund timing is confirmed with you at the time.
Wholesale Orders
Return and exchange terms for wholesale and bulk orders are agreed separately at the time of quotation. See our Wholesale page.
Questions about this page? Message us on WhatsApp or see our Contact page.
